Instagram is one of the most used social networks in our day-to-day life, and therefore, it is understandable that some problems or doubts of use arise from time to time. Blocking users who are harassing us, recovering an Instagram account that we have lost, or any other type of issue can be consulted directly to Instagram managers. Here, we tell you how you can contact them through several methods, as well as pointing out that it is likely to take a while to get back to you but this is understandable given the number of requests they receive daily.

How to contact Instagram

To contact Instagram, you can do so through the app or some alternative ways such as their help page, email, other social networks, or even a phone number. In this article, you will find all the information about it.

Instagram contact information

If you call this number, you will be answered by a recorded voice-over that will guide you to solve your problems, either on Instagram or Facebook. Therefore, it is not the best option when you want to solve a complex issue and what you need is a human to take care of your problem step by step. You can do this by sending an email to the address above, but we anticipate that given the number of requests they receive, it is likely that it will take them a long time to answer, and therefore, it is more advisable to send your request or question in other ways such as through the app.

Contacting Instagram through social networks

On the other hand, you can also try to contact them to explain your problem through their profile on other social networks such as Facebook or Twitter. However, in the case of Twitter, it is complicated to send them a direct message because they do not have them activated, so instead, they have left the website fixed in their description. In the case of Facebook, something similar happens since it redirects us to the Instagram app to solve our problems directly from there.

Instagram help page

Instagram also offers its users an official page detailing a wide selection of common problems and queries where you can go to try to find a solution to your particular issue without having to message them directly. Even so, in case direct contact is necessary, they also provide you with the necessary links and instructions to do so. This is the referenced website:

It is worth mentioning that some time ago, the "Troubleshooting and log in help" option was available on this page, and has now been changed to the "Protect yourself" tab, where we find the following sections:

  • Sharing photos in follow mode
  • Safety tips
  • Tips for parents
  • Show yourself as you are on Instagram
  • Abusive behavior and spam
  • How can I deal with conflicts or abuse on Instagram?
  • Self-harm
  • About eating disorders
  • Information for law enforcement authorities
  • Exit and Safety Warnings for Meta Spark AR Walk Experiences

Specifically in the "Abusive behavior and spam" tab, you can find more information about reporting inappropriate posts or comments as well as users who violate the rules of the app. The following questions are explained and solved in detail in this Instagram Help Desk:

  • How do I report an Instagram post or profile?
  • How do I report an Instagram comment as offensive content or spam?
  • How do I avoid scams on Instagram?
  • How do I report a message sent to me or stop someone from sending me messages on Instagram?
  • What should I do if someone asks me to share on Instagram a photo or video where I appear without clothes or in a provocative attitude?
  • What should I do if someone threatens to share content that I want to keep private (e.g. photos or videos)?
  • What should I do if someone offers me Items or services on Instagram in exchange for money?
  • What can I do if I see something I do not like on Instagram?
  • What can I do if my identity has been impersonated on Instagram?

Beyond blocking or unfollowing a particular user, what the help website recommends in most cases is that you report the case within the application if the problem in question violates the rules of the app community. Here is how to do it.

How to report a problem on Instagram

In general, it is most effective to use the Instagram app, so that you can make your query there and request help manually. You have options such as reporting spam or abuse, submitting comments, or reporting a problem.

To get started, from your Android device, open the Instagram app and go to your profile. Once there, tap on the three lines in the upper right corner of the screen.

Entra en la app de Instagram y desde ahí ve a tu perfil y pulsa sobre las tres líneas horizontalesEntra en la app de Instagram y desde ahí ve a tu perfil y pulsa sobre las tres líneas horizontales

The next step is to tap on Configuration to see all the options available in this section and continue searching for help for your particular problem.

Go to your Instagram profile and then to the Settings tabGo to your Instagram profile and then to the Settings tab

Now, it is time to tap Help, one of the tabs at the bottom of the configuration list, which unlocks up to 4 available options:

  • Report a problem
  • Support Center
  • Privacy and Security Support
  • Request for support
Click on the Help tab in the Settings section of your Instagram profileClick on the Help tab in the Settings section of your Instagram profile

What interests you, in this case, is the first option, Report a problem, so when you tap on it, up to three more options will appear:

  • Report spam or abuse
  • Sent feedback
  • Report a problem
Locate all possible options when it comes to reporting a problem on InstagramLocate all possible options when it comes to reporting a problem on Instagram

On this occasion, we tap the third option to open a new tab where we can write a summary of what has happened to us and even add images or screenshots we have of the problem in question to help solve it. It is important to explain well and in detail what has happened to you and how you want them to help you, as well as to be patient afterward while waiting for a response.

In  the Report a Problem section fill in the text box with an explanation about the issue and add scIn the Report a Problem section fill in the text box with an explanation about the issue and add sc

In general, the most common problems reported to Instagram are finding your account blocked or deactivated and reporting posts, comments, or users for a wide range of different situations. You know, if you have any problems using the app, you can get help easily.

What is the physical address of Instagram?

Finally, we leave you with the physical address of the headquarters of Instagram as additional information. Even so, it should be noted that it is located in the United States, so if you are not physically in the country, it will be difficult to go to ask your question in person or even send them a letter, somewhat archaic and not very practical methods nowadays.

  • Arbitration Opt-out
  • 1601 Willow Rd.
  • Menlo Park, CA 94025

In case you are in a country where there is no Instagram office, it will be better to contact them digitally through any of the methods we have explained above.